LinkedIn + Microsoft = !Like

What the recent news of Microsoft's acquisition of LinkedIn means for Salesforce, and a look into what the future might hold for CRM. LinkedIn as a CRM LinkedIn is increasingly becoming the lead generation source of choice for many salespeople, not just recruiters. Whilst CRM goes beyond simple lead generation,…

Alternatives to Person Accounts

In this post I will discuss some of the alternatives to using Person Accounts and what the advantages/disadvantages are. Whenever a business operates under a B2C model its common for Salesforce consultants to review wether Person Accounts should be enabled. Lets quickly get an overview of the different options.…

NA14 Outage

On May 19th 2016, a sequence of events perspired that would forever change the way customers view the Salesforce platform. Ok, thats a bit dramatic, nonetheless an outage occurred on the NA14 instance effecting millions of customers for well over 10 hours. But more significantly this was the first outage…